Question 1

How do I choose the right massage?

Accepted Answer

Use the "What experience are you looking for?" selector on the Services page, or choose "First available therapist" and discuss preferences at reception.

Question 2

What should I wear?

Accepted Answer

For Traditional Thai Massage you stay dressed (comfortable outfit provided). For oil massages, you undress partially, to your comfort level, under a towel.

Question 3

How early should I arrive?

Accepted Answer

We recommend arriving 10–15 minutes before your appointment for check-in and a moment to relax in the lounge.

Question 4

What is the cancellation policy?

Accepted Answer

Full refund for cancellations made more than 24 hours in advance. No refund for cancellations made less than 24 hours in advance. If we cancel, you get a full refund or rescheduling.

Question 5

How does online payment work?

Accepted Answer

Payment is processed securely via Stripe at the end of booking. We never store your card details.

Question 6

Are there contraindications for massage?

Accepted Answer

Yes — each service has specific contraindications, shown on the service page. If you have a medical condition, consult your doctor before booking.

Question 7

Can I choose my therapist?

Accepted Answer

Yes, you can choose a specific therapist from the available profiles, or select "First available therapist" for the fastest booking.

Question 8

How do gift cards work?

Accepted Answer

You choose the value or a specific experience, fill in the recipient's details and pay online. The voucher is sent on the date you choose.

Question 9

How is my data protected?

Accepted Answer

We only collect the data necessary for booking and payment. You can request access to or deletion of your data at any time.

Question 10

Is parking available?

Accepted Answer

Yes, within Oaza Residence (details on the Contact page).

Frequently asked questions